Rob Morris Interviewed on CX Confessions

Love146 CEO and co-founder Rob Morris spoke with marketing leader Spike Jones on the podcast, CX Confessions. (CX is insider lingo for “Customer Experience”). We’re all guilty of applying labels to others and reducing their complexity and humanity. Rob and Spike spoke about human connection, and recognizing that on the other side of the phone, the screen, or the label—there’s a human attached who feels, reacts, and solves.