OUR Policies

love146 privacy policy

Love146 operates the website www.love146.org. This is to inform you of our policies about the collection, use, and disclosure of your personal information when you use our website. We use your personal information to help us communicate more effectively, and to improve our website. By using our website and consenting where required, you agree to the collection and use of your personal information in accordance with this policy.

Personal information”, as used in this Privacy Policy, is any information relating to an identified or identifiable person. An identifiable person is someone who can be identified, directly or indirectly, by reference to an identifier such as a name, an email address, an identification number, location data, online identifier or to one of more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.

Info you can choose to provide on our site

Certain visitors to Love146’s website choose to interact with Love146 in ways that require us to gather personally identifying information, such as name, email address, physical address, phone number, location, and other details as needed. The amount and type of information that we gather depends on the nature of the interaction. For example, those who wish to receive email updates and newsletters are asked for email and physical addresses; those interested in our prevention curriculum are asked for information about the agency they work for; those who send e-cards are asked for information about the recipient of the e-card, and this information is used only to send the e-card. Those who engage in transactions with Love146 — by donating or purchasing materials — are asked to provide additional information including, as necessary, the personal and financial information required to process those transactions. 

Our donation form also allows for a comment to be made with your donation; these comments are publicly viewable with your name associated with the comment, and we may use them in our communications. We reserve the right to moderate these comments at our sole discretion. 

In all cases, Love146 collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Love146.

We respect your email address

If you have provided your email address to receive Love146 news and updates, know that we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. You may opt out of receiving any email communications from us by following the unsubscribe link provided in any email we send.

Info Love146 collects automatically on our site — yes, we use cookies

We use cookies and similar tracking technologies to track the activity on our website. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Love146 uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of our website may not function properly without the aid of cookies. In addition to cookies, other tracking technologies are also used, such as beacons, tags and scripts to collect and track information and to improve and analyze our website.

We may employ third party companies and individuals to facilitate or analyze our website. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We use several website analytics tools, including Google Analytics is a service that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Love146 also collects personal information like Internet Protocol (IP) addresses. We collect IP addresses in order to improve your experience on our website (such as limiting the number of times you’d see a pop-up, or to know your general location to give you more relevant content). We also collect IP addresses to understand how visitors move through our site and how often they return.

You can enable or disable location services when you use our website at any time by way of your device settings. We do not currently support Do Not Track (“DNT”) signals under the California Online Protection Act (CalOPPA). (Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.) By using our website, you agree to the collection and use of the above information.

How we protect your data

We use a variety of security measures to protect your data. We maintain physical, electronic and procedural safeguards to help prevent unauthorized access to and improper use of personally identifiable information.

When we work with other companies to process credit card transactions, those companies use a number of measures such as encryption, access controls, firewall networks, and physical security to protect this information.

No website or electronic data can ever be completely secure, but we are always working to maintain up-to-date and appropriate security mechanisms.

How we use and share your data

If you provide Love146 with potentially personally identifying information when you visit our websites, we may use this to inform our strategies. We may enter your information into one of our databases so we can contact you to obtain your input, provide information about our programs and events, request donations, or provide a more personalized online experience.

Love146 will only disclose potentially personally identifying information to those of its employees, contractors, and affiliated organizations that need to know that information in order to process it on Love146’s behalf or to provide services available at our website. Those employees, contractors, and affiliated organizations are bound by strict confidentiality rules and are permitted to use the information only to support Love146 operations.

Love146 uses third parties to handle donations, employment applications, and other information collection (included but not limited to BambooHR, Classy.org, Braintree, Mailchimp, and Typeform). We encourage you to review the privacy policies of these vendors as each has its own unique privacy policy, separate and distinct from ours.

Love146 does not disclose personally identifying information other than as described in this Privacy Policy. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Love146 will not rent or sell potentially personally identifying or personally identifying information to anyone.

Other than to its employees, contractors and affiliated organizations, as described above, Love146 discloses potentially personally identifying and personally identifying information only in response to a legal obligation, such as a subpoena, court order, or other governmental request, when Love146 is required in good faith that disclosure is reasonably necessary to protect the property or rights of Love146, third parties, or the public at large, to prevent or investigate possible wrongdoing in connection with our website, to protect the personal safety of users of our website, and/or to protect against legal liability.

How long do we hold on to your data?

We will retain your personal information only for as long as reasonably necessary to carry out the purposes for which it was collected, unless we have legal obligations to keep it longer or to delete it sooner.

What happens to your data if something happens to Love146

If Love146 or substantially all of its assets were acquired, or merged with another organization, or in the unlikely event that Love146 shuts down or enters bankruptcy, user information would be one of the assets that could be transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Love146 may continue to use your personal information as set forth in this policy. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Cross-border transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

Love146 will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Are you in Europe?

Even if you’re not European, Europe’s General Data Protection Regulation means all our users have certain data protection rights. Love146 will take reasonable steps to allow you to correct, amend, delete or limit the use of your personal information. If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us as indicated below. In certain circumstances, you may have the following data protection rights:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your personal information.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have about you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Love146 relied on your consent to process your personal information.

These rights are not absolute and are subject to exceptions within the GDPR or member state law; and some expressly require a balancing of interests.

Please note that we will make reasonable efforts to verify your identity before responding to such requests. If you are in Europe, you have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

We link to other websites

Our website contains links to other sites that are not operated by us, such as social media and video hosting platforms. If you click a link, you may be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

love146 DONOR privacy policy

This section of our Privacy Policy relates specifically to both online and offline donors. Love146 is committed to respecting the privacy of all our donors.

This Donor Privacy Policy applies to the collection of information, including information collected on our website. By submitting your information to us or any of our staff, you consent to the terms and conditions of the policy and to our processing personal information for the purposes stated below.

Third party links

The Love146 website may contain links to third party sites on the Internet (“Third Party Sites”). Your use of all third party sites (e.g., social media, donation processors, trafficking resources, etc.) are at your own risk and it is your sole responsibility to evaluate the content and usefulness of the information obtained from third party sites. Love146 is not responsible for the privacy practices or the content of such websites. If you are concerned about the privacy policy of a certain third party, you may contact them directly or visit their individual website to learn more about their individual privacy policies.

Personal information

“Personal Information” is donor information that identifies you personally, such as your name, address, telephone number, or email address. We collect and store personal information that you share with us. Here is a sample list of personal information that may be collected by Love146, and the types of donor information we collect and maintain:

  • Contact information: name, organization/company, complete address, phone number, email address
  • Donation information: amounts donated, date of donation(s), method of donation whether on our website, through our CRM, over the phone, by mailing in a check, or any other manner in which you might make a contribution
  • Information concerning hours you have volunteered
  • Your requests and comments

Love146 restricts access to personal information to those employees, independent contractors, and agencies who need to know that personal information to provide our services to you.

Use and disclosure of personal information

Love146 respects and values the trust you place in us when you give us your personal information, and is committed to maintaining the confidentiality of our donors’ personal information. 

  • We will not trade, share, or sell a donor’s personal information, collected on the website or through any business activities, with anyone else.
  • Donors may opt in to share testimonials with Love146, which may be featured on Love146’s marketing collateral and/or on the website.
  • We will collect payment information, billing address, and other information necessary to process a donation or event registration.
  • We will use your information to comply with the law or in the good faith belief that such action is necessary to conform to the requirements of the law or comply with legal process served on us, protect and defend our rights, or act in urgent circumstances to protect the personal safety of others.
  • We will use your personal information to protect against potential fraud. We may verify with third parties the information collected in the course of processing a gift, event registration or other donation. If you use a credit card, we may use card authorization and fraud screening services to verify that your card information and address match the information that you supplied to us, and that the card being used has not been reported lost or stolen.

Except as described in this Donor Privacy Policy or at the time we request the information, we do not otherwise disclose your personal information to any third parties. Further, Love146 will not sell or trade your personally identifiable information to any third parties.

Removing your name from Love146’s mailing list

Please contact us if you wish to be removed from our mailing list. Email donations@love146.org or call us at (203) 298-8788. You may also unsubscribe from our emails immediately by using the link in the footer of any email, or contacting us.

Love146 site usage information

Information (e.g., cookies, Internet tags, etc.) we collect from you through your use of the website will be used to a) monitor the operation, technical functions, and quality of the website, b) compile general statistics regarding use of the website, and c) analyze demographic information about the website’s users. Love146 may also use such information for research or improvement of the website and services we offer to you. This data is also used by Love146 to deliver customized content and advertising to you when your use of the internet indicates you are interested in a particular subject area.

Sharing your personal information

We do not disclose any personal information about our donors, or former donors, to anyone except as permitted or required by law.

Security of information

Love146 is committed to protecting the security of your personal information transmitted to and from this website and will take reasonable security precautions to help protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. With respect to financial information that you transmit via any of our third party links, please review their privacy and data security policies.

Changes to Love146’s Privacy Policy, inclusive of Love146’s Donor Privacy Policy

Because we will continue to implement new technologies and improve the features and services we provide, the Love146 Privacy Policy is subject to change. For that reason, we encourage you to periodically review the Love146 Privacy Policy.

Contact us

If you have any questions, comments, or concerns about Love146’s Privacy Policy, inclusive of the Donor Privacy Policy, and/or Love146’s privacy and security practices, please contact us at operations@love146.org or (203) 772-4420. Love146’s mailing address is P.O. Box 8266, New Haven, CT 06530. 

Thanks to Media Cause and The San Diego Foundation for some parts of the language used in this policy:
and https://www.sdfoundation.org/donors/the-san-diego-foundation-tsdf-privacy-policy/.

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Please review this notice carefully.

Your health record contains personal information about you and your health. This information about you that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services is referred to as Protected Health Information (“PHI”). This Notice of Privacy Practices describes how we may use and disclose your PHI in accordance with applicable law, including the Health Insurance Portability and Accountability Act (“HIPAA”), regulations promulgated under HIPAA, including the HIPAA Privacy and Security Rules, and state laws. It also describes your rights regarding how you may gain access to and control your PHI.

We are required by law to maintain the privacy of PHI and to provide you with notice of our legal duties and privacy practices with respect to PHI. We are required to abide by the terms of this Notice of Privacy Practices. We reserve the right to change the terms of our Notice of Privacy Practices at any time. Any new Notice of Privacy Practices will be effective for all PHI that we maintain at that time. We will provide you with a copy of the revised Notice of Privacy Practices by posting a copy on our website, sending a copy to you in the mail upon request or providing one to you at your next appointment.

How we may use and disclose health information about you

For Treatment: Your PHI may be used and disclosed by those who are involved in your care for the purpose of providing, coordinating, or managing your health care treatment and related services. This includes consultation with clinical supervisors or other treatment team members. We may disclose PHI to any other consultant only with your authorization.

For Payment: We may use and disclose PHI so that we can receive payment for the treatment services provided to you. W e are required by contract to provide PHI to DCF, our funding source, to document services provided.

For Health Care Operations: We may use or disclose, as needed, your PHI in order to support our business activities including, but not limited to, quality assessment activities, employee review activities, licensing, and conducting or arranging for other business activities. For example, we may share your PHI with third parties that perform various business activities (e.g., billing or typing services) provided we have a written contract with the business that requires it to safeguard the privacy of your PHI. For training or teaching purposes PHI will be disclosed only with your authorization.

Required by Law: Under the law, we must disclose your PHI to you upon your request. In addition, we must make disclosures to the Secretary of the Department of Health and Human Services for the purpose of investigating or determining our compliance with the requirements of the Privacy Rule.

Without Authorization: Following is a list of the categories of uses and disclosures permitted by HIPAA without an authorization. Applicable law and ethical standards permit us to disclose information about you without your authorization only in a limited number of situations. As an agency dedicated to your wellbeing, it is our practice to adhere to more stringent privacy requirements for disclosures without an authorization. The following language addresses these categories to the extent consistent with our ethical mandates and HIPAA.

Child Abuse or Neglect: We may disclose your PHI to a state or local agency that is authorized by law to receive reports of child abuse or neglect.

Judicial and Administrative Proceedings: We may disclose your PHI pursuant to a subpoena (with your written consent), a court order, administrative order or similar process.

Deceased Patients: We may disclose PHI regarding deceased patients as mandated by state law, or to a family member or friend that was involved in your care, based on your prior consent. A release of information regarding deceased patients may be limited to an executor or administrator of a deceased person’s estate or the person identified as next of kin.

Medical Emergencies: We may use or disclose your PHI in a medical emergency situation to medical personnel only in order to prevent serious harm. Our staff will try to provide you a copy of this notice as soon as reasonably practicable after the resolution of the emergency.

Family Involvement in Care: We may disclose information to close family members or friends directly involved in your treatment based on your consent or as necessary to prevent serious harm.

Health Oversight: If required, we may disclose PHI to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies and organizations that provide financial assistance to the program (such as third party payors based on your prior consent) and peer review organizations performing utilization and quality control.

Law Enforcement: We may disclose PHI to a law enforcement official as required by law, in compliance with a subpoena (with your written consent), a court order, administrative order or similar document, for the purpose of identifying a suspect, material witness or missing person, in connection with the victim of a crime, in connection with a deceased person, in connection with the reporting of a crime in an emergency, or in connection with a crime on the premises.

Public Health: If required, we may use or disclose your PHI for mandatory public health 2 activities to a public health authority authorized by law to collect or receive such information for the purpose of preventing or controlling disease, injury, or disability, or if directed by a public health authority, to a government agency that is collaborating with that public health authority.

Public Safety: We may disclose your PHI if necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public. If information is disclosed to prevent or lessen a serious threat it will be disclosed to a person or persons reasonably able to prevent or lessen the threat, including the target of the threat. Research. PHI may only be disclosed after a special approval process or with your authorization.

Verbal Permission: We may also use or disclose your information to individuals that are directly involved in your treatment with your verbal permission. In such a case, a note will be made in your client file that you provided verbal permission for disclosure of PHI to specific individuals.

With Authorization: Uses and disclosures not specifically permitted by applicable law will be made only with your written authorization, which may be revoked at any time, except to the extent that we have already made a use or disclosure based upon your authorization. The following uses and disclosures will be made only with your written authorization: (i) most uses and disclosures of psychotherapy notes which are separated from the rest of your medical record; (ii) most uses and disclosures of PHI for marketing purposes, including subsidized treatment communications; (iii) disclosures that constitute a sale of PHI; and (iv) other uses and disclosures not described in this Notice of Privacy Practices.

Your rights regarding your PHI

You have the following rights regarding PHI we maintain about you. To exercise any of these rights, please submit your request in writing to our Privacy Officer, Jennifer Franz, at jennifer@love146.org:

Right of Access to Inspect and Copy: You have the right, which may be restricted only in exceptional circumstances, to inspect and copy PHI that is maintained in a “designated record set”. A designated record set contains mental health/medical and billing records and any other records that are used to make decisions about your care. Your right to inspect and copy PHI will be restricted only in those situations where there is compelling evidence that access would cause serious harm to you or if the information is contained in separately maintained psychotherapy notes. We may charge a reasonable, costbased fee for copies. If your records are maintained electronically, you may also request an electronic copy of your PHI. You may also request that a copy of your PHI be provided to another person.

Right to Amend: If you feel that the PHI we have about you is incorrect or incomplete, you may ask us to amend the information although we are not required to agree to the amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with us. We may prepare a rebuttal to your statement and will provide you with a copy. Please contact the Privacy Officer if you have any questions.

Right to an Accounting of Disclosures: You have the right to request an accounting of certain of the disclosures that we make of your PHI.

Right to Request Restrictions: You have the right to request a restriction or limitation on the use or disclosure of your PHI for treatment, payment, or health care operations. We are not required to agree to your request unless the request is to restrict disclosure of PHI to a health plan for purposes of carrying out payment or health care operations, and the PHI pertains to a health care item or service that you paid for out of pocket. In that case, we are required to honor your request for a restriction.

Right to Request Confidential Communication: You have the right to request that we communicate with you about health matters in a certain way or at a certain location. We will accommodate reasonable requests. We may require specification of an alternative address or other method of contact as a condition for accommodating your request. We will not ask you for an explanation of why you are making the request.

Breach Notification: If there is a breach of unsecured PHI concerning you, we may be required to notify you of this breach, including what happened and what you can do to protect yourself.

Right to a Copy of this Notice: You have the right to a copy of this notice.


If you believe we have violated your privacy rights, you have the right to file a complaint in writing with our Privacy Officer, Jennifer Franz, at jennifer@love146.org or with the Secretary of Health and Human Services at 200 Independence Avenue, S.W. Washington, D.C. 20201 or by calling (202) 6190257. We will not retaliate against you for filing a complaint.

The effective date of this Notice is September 2017.

Notice of Nondiscrimination

This notice describes the Love146 Policy of nondescrimination in services and how you can file a complaint alleging discrimination.

Please review this notice carefully.

This Notice of Nondiscrimination describes our policy of nondiscrimination in accordance with applicable law including Title IX of the Education Amendments of 1972 which prohibits discrimination on the basis of sex. It also describes your rights regarding how you may file a complaint of discrimination. We are required by law to not discriminate in our service provision and provide you with notice of our legal duties and policy of nondiscrimination.

We are required to abide by the terms of this Notice of Nondiscrimination. We reserve the right to change the terms of our Notice of Nondiscrimination at any time. We will provide you with a copy of the revised Notice of Nondiscrimination by posting a copy on our website, sending a copy to you in the mail upon request or providing one to you at your next appointment.

Policy of nondiscrimination in services

Love146 provides services regardless of and does not discriminate on the basis of race, ethnicity, national origin, religion, political preference, sex, gender, sexual orientation, disability, and age. The Program Director acts as the designee to coordinate the program’s compliance with prohibitions against discrimination on the basis of any protected class. Specific prohibitions include:

  • Treat one person differently from another in determining whether such person satisfies any requirement or condition for the provision of such aid, benefit, or service;
  • Provide different aid, benefits, or services or provide aid, benefits, or services in a different manner;
  • Deny any person any such aid, benefit, or service;
  • Subject any person to separate or different rules of behavior, sanctions, or other treatment;
  • Apply any rule concerning the domicile or residence of a student or applicant;
  • Aid or perpetuate discrimination against any person by providing significant assistance to any agency, organization, or person that discriminates on the basis of sex in providing any aid, benefit, or service to students or employees;
  • Otherwise limit any person in the enjoyment of any right, privilege, advantage, or opportunity.


If you believe we have violated your right to nondiscrimination in your service provision, you have the right to file a complaint in writing with our Title IX Coordinator, Jennifer Franz, at jennifer@love146.org or with the Centralized Case Management Operations, U.S. Department of Health and Human Services at 200 Independence Avenue, S.W. Room 509F HHH Bldg, Washington, D.C. 20201 or by emailing OCRComplaint@hhs.gov. We will not retaliate against you for filing a complaint.

The effective date of this Notice is September 2017.

Donation and Payment Refund Policy

Donation refund policy

Honoring the intent of our donors is important to us. If you have made an error in making your donation or change your mind about donating to Love146, we will provide a refund to requests made within fifteen (15) days of your donation.

To request a refund, call +1 (203) 772-4420 or send an email to donations@love146.org. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card. Your refund will be processed within fifteen (15) business days of initial request.

If you did not make your donation using the donate.love146.org website, please contact the Director of Development at +1 (203) 772-4420 to learn about applicable refund options

Event refund policy

A refund request will be accepted for tickets for any Love146 sponsored event up to seven (7) days prior to the event. To request a refund, call +1 (203) 772-4420 or send an email to donations@love146.org. Refunds are returned using the original method of payment, except for cash which will be reissued by check. Your refund will be processed within fifteen (15) business days of initial request.

Training refund policy

Agencies engaging Love146 for an exclusive training may cancel a training but will not be eligible to receive a refund of the training deposit. Love146 may, in its sole discretion, apply the forfeited deposit amount toward a future training.

A refund request will be accepted for any participant registered for a Love146 hosted training up to sixty (60) days prior to the training, unless other arrangements are previously agreed upon in writing with Love146. Love146 may, in its sole discretion, apply any otherwise forfeited fees toward a future training. To request a refund, please send a written request to accountsreceivable@love146.org. Refunds are returned using the original method of payment, except for cash which will be reissued by check. Your refund will be processed within 15 business days of initial request.